Communication and WhatsApp

WhatsApp Groups

To aid communication between parents, carers, our PTFA, many of our classes have WhatsApp groups, which operate independently of the school.

Class WhatsApp Groups

Class WhatsApp groups are a very useful and efficient way of communicating to the whole class. The aim of using WhatsApp is to send messages to an entire group, which are relevant to school.

The messages in the class WhatsApp groups come from parents in their personal capacity or are messages forwarded on behalf of the PFA. The school does not post directly on any WhatsApp parent/carer groups.

At St Francis, we believe it’s important to:

  • Work in partnership with parents to support their child’s learning
  • Create a safe, respectful and inclusive environment for pupils, staff and parents
  • Model appropriate behaviour for our pupils at all times

To help us do this, we set clear expectations and guidelines on behaviour for all members of our community. This includes staff (through the staff code of conduct) and pupils (through our behaviour policy). The parent code of conduct and communication policy are guidelines for appropriate and relevant communication and our behaviour expectations for parents.

Code of Conduct

Parents should adhere to the following guidelines when using class WhatsApp groups:

  • The group should never be used as a platform to air views/grievances regarding a teacher, child or parent in the class or school
  • The group is not a political platform for airing opinions on current affairs
  • The group should not be used for private conversations with anyone else using the group
  • The group should be used keeping in mind mutual respect and cultural sensitivity between all its members

We expect parents, carers and other visitors to:

  • Respect the ethos, vision and values of our school
  • Work together with staff in the best interests of our pupils
  • Treat all members of the school community with respect – setting a good example with speech and behaviour
  • Seek a peaceful solution to all issues
  • Correct their own child’s behaviour (or those in their care), particularly in public, where it could lead to conflict, aggression or unsafe conduct
  • Approach the right member of school staff to help resolve any issues of concern

Please note, the school considers the following online activity inappropriate:

  • Abusive or personal comments about staff, pupils or other parents or any member of the schools community
  • Displays of anger including swearing, or using offensive language
  • Bringing the school into disrepute
  • Posting aggressive, defamatory or libellous comments
  • Emails circulated or sent directly with abusive or personal comments about staff,  pupils or any member of the schools community
  • Using social media to publicly challenge school policies or discuss issues about individual children
  • Threatening behaviour, such as verbally intimidating staff, or using bad language

The school takes safeguarding responsibilities seriously and will deal with any reported incidents appropriately.

Raising Concerns

If you are concerned about inappropriate comments on a class WhatsApp group, in confidence, please contact our Senior Leadership Team by emailing the school [email protected]

If the school suspects, or becomes aware, that a parent has breached the code of conduct detailed above, the school will gather information from those involved and speak to the parent about the incident.

Depending on the nature of the incident, the school may then:

  • Send a warning letter to the parent
  • Invite the parent into school to meet with a senior member of staff or the Headteacher
  • Contact the appropriate authorities (in cases of criminal behaviour)
  • Seek advice from our legal team/the local authority’s legal team regarding further action (in cases of conduct that may be libellous or slanderous)
  • Ban the parent from the school site

The school will always respond to an incident in a proportional way. The final decision for how to respond to breaches of the code of conduct rests with the Headteacher.

Who do I contact?

Message, query, concernPerson to contact
A query about your child’s learning, class activities, lessons, playtimes, trips etcClass teacher either in person on the gate/playground after school or by Seesaw.
Homework related queries or informationClass teacher via Seesaw.
A quick message about a change to normal collectionIf it concerns that day: talk to the class teacher or TA on the gate/playground OR contact the office.

If it is in advance of the day: Seesaw message or the class teacher on the gate/playground.

If your child is absent from schoolPlease notify the school office by 9.15am each day of absence (stating a clear reason for the absence) by phone, PAConnect, email or in person. Please note that this notification does not guarantee that absences will be authorised. (See policy: Attendance)
If you would like to talk about your child’s learning progress, social behaviours, well-being, pastoral supportMake an appointment to meet with your child’s class teacher via the school office.

If, following your discussion you would like more information, make an appointment to meet with the relevant school leader via the school office.

Your child’s SEN supportIn the first instance, make an appointment with the class teacher in person or via the school office.

Following this make an appointment with the school’s SENCO via the school email [email protected]

Requests for absenceFill out the form from PA Connect or email via:

[email protected]

Catering / school dinnersUse PA Connect to book meals.

[email protected]

Phone the school office

Chair of GovernorsContact through the Clerk to the governors

[email protected]

AttendanceContact the school office

[email protected]

Funrise (before and after school club)01793 727624—select option 4 for Funrise
Mobile call or text 07985913899
Email [email protected]
To check if the school is openPA Connect
School clubsContact the school office

[email protected]

Information about events, trips etcPA Connect – look at message section as well as newsletters.

School website

If you would like to discuss something related to your child’s teaching teamMake an appointment to meet with one of the assistant headteachers via the school office.
ComplaintsFollow the procedure as outlined in the policy: Complaints.

Make appointments via the school office to talk to:

In the first instance the Class Teacher, followed by the appropriate Phase Leader and then a member of the Senior Leadership Team.

Dates for term timesSchool website